Following a statement issued by Airtel on Monday 30th January 2017 saying its customers would not be able to make or receive calls from UTL effective Friday the 3rd of February, Uganda Telecom Limited says it has settled all its interconnection differences with its counterpart Airtel Uganda and now its customers can now call and recieve calls from Airtel.
This is not the first time callers between the two companies are blocked from exchanging calls.
A statement from Airtel Uganda read, “Airtel Uganda regrets to inform its subscribers that effective Friday 3rd February our subscribers will not be able to make calls or to receive calls from Uganda Telecom Ltd (UTL),”. It also further said that this was because the interconnection agreement and interconnection services between Airtel Uganda and UTL were cancelled.”
An interconnect agreement is a business contract between telecommunications organizations for the purpose of interconnecting their networks and exchanging telecommunications traffic.
The telecom companies agree on a fee to charge per call and they remit to each other amounts based on the calls made or the agreement.
According to UTL chairman of Board Stephen Kaboyo, the management of Airtel and Uganda Telecom resolved all the issues related to contractual obligations and are pleased to announce it is business as usual.
“Uganda Telecom regrets any anxiety the announcements made early this week may have caused its customers,” Kaboyo noted.
Uganda Communications Commission (UCC) had stopped Airtel’s move to block incoming and outgoing calls to Uganda Telecom Limited (UTL) saying it affects customers and operators whom the Commission must protect.
This follows a statement issued by Airtel on Monday 30th January 2017 saying its customers would not be able to make or receive calls from UTL effective Friday the 3rd of February.
UCC Executive Director Godfrey Mutabazi has since issued a statement explaining interconnection agreements between operators are purely a commercial matter, exercised in accordance with contracts signed. He however noted the Commission is concerned that termination of such agreements affects innocent customers, threatening the sector’s integrity.