Entebbe International Airport and Civil Aviation Authority have received the ISO 9001:2008 Quality Management Systems (QMS) certificate making Uganda the third country in Africa after Ghana and Tanzania to receive the internationally recognised certification by the United Kingdom Accreditation Service (UKAS)
The ISO 9000 family addresses various aspects of quality management and contains some of ISO’s best known standards. The standards provide guidance and tools for companies and organizations who want to ensure that their products and services consistently meet customer’s requirements, and that quality is consistently improved.
CAA director of airports and aviation security John Kagoro, while addressing the press during the unveiling of the certificates at the airport last week, said: “After following compliance with stringent requirements by UKAS for airport operations, the ISO 9001:2008 certification implies that Entebbe Airport has systems and processes in place that meet the needs of customers and other stakeholders while also meeting statutory and regulatory requirements” he said.
This standard is based on a number of quality management principles including a strong customer focus, the motivation and implication of top management, the process approach and continual improvement. Using ISO 9001:2015 helps ensure that customers get consistent, good quality products and services, which in turn brings many business benefits
The ISO 9001:2008 certification means Uganda’s aviation industry has provision of aeronautical services within the Flight Information Region of Uganda to include regulation, licensing, air navigation services, search and rescue certification of air operators, operation and maintenance of aerodromes, security and corporate support services.